At culbpk, your privacy is not a footnote — it is a foundational commitment. This Privacy Policy explains exactly what personal data culbpk collects from players in Pakistan, how that data is used, who it may be shared with, and how you can exercise your rights over it. Please read this document carefully.
Summary: culbpk collects only the personal data necessary to provide safe, compliant, and enjoyable betting and casino services. We do not sell your data. We do not share it for third-party marketing. You can access, correct, or delete your data at any time by contacting our support team. The full details are set out below.
This Privacy Policy applies to all personal data processed by culbpk in connection with your use of the culbpk website, mobile platform, and all associated services ("culbpk Platform"). It applies to registered players, visitors who browse the culbpk Platform without registering, and individuals who communicate with culbpk's support team.
culbpk ("we", "us", "our") acts as the data controller in respect of the personal data collected through the culbpk Platform. As data controller, culbpk determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
This Privacy Policy should be read alongside culbpk's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions that relate to the handling of player information. By registering a culbpk account or continuing to use the culbpk Platform, you confirm that you have read and understood this Privacy Policy.
culbpk primarily serves users in Pakistan. If you are accessing the culbpk Platform from outside Pakistan, this Privacy Policy still governs our collection and use of your personal data, though local data protection laws may grant you additional rights.
culbpk collects personal data in several categories depending on how you interact with the culbpk Platform. The table below summarises what culbpk collects and why:
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number, residential address | Account communication, support, transaction notifications |
| Financial Data | JazzCash / EasyPaisa / bank account identifiers, transaction history, PKR amounts | Processing deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, OS, session tokens | Platform security, geolocation compliance, fraud detection |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Support resolution, quality assurance, dispute handling |
| Preference Data | Favourite games, notification settings, responsible gaming limits | Personalised experience, responsible gaming tools |
culbpk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is processed solely for the purpose of protecting your welfare.
culbpk collects personal data through the following channels:
culbpk does not purchase personal data lists from third parties or obtain your data from social media platforms without your explicit consent.
culbpk processes your personal data for the following purposes:
Marketing opt-out: You can unsubscribe from culbpk marketing communications at any time via your account settings or by contacting support through the live chat dashboard. Opting out of marketing does not affect your ability to use the culbpk Platform.
culbpk processes your personal data on the following legal grounds:
Where culbpk relies on legitimate interests as its legal basis, we conduct a balancing assessment to ensure that our interests do not disproportionately override your privacy rights. You may request details of any such assessment by contacting culbpk's support team.
culbpk does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared only in the following limited circumstances:
All third parties with whom culbpk shares personal data are required to implement appropriate technical and organisational safeguards, and are prohibited from processing that data for any purpose beyond what culbpk has specified.
culbpk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. The following general retention periods apply:
Where culbpk has no legitimate basis for retaining personal data beyond the periods above, that data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes.
culbpk implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While culbpk takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your culbpk account credentials confidential and for notifying culbpk immediately if you suspect any unauthorised access to your account.
culbpk uses cookies and similar tracking technologies to operate and improve the culbpk Platform. Cookies are small text files stored on your device that allow culbpk to recognise your browser, remember your preferences, and analyse how you use the platform.
culbpk uses the following categories of cookies:
You can manage your cookie preferences through the culbpk cookie consent panel, accessible from any page of the culbpk Platform. You may also configure your browser to block or delete cookies, though doing so may affect the functionality of certain culbpk features.
As a culbpk player, you have the following rights in respect of your personal data. These rights may be subject to certain limitations where culbpk has overriding legal obligations (for example, AML record-keeping requirements):
To exercise any of these rights, please contact culbpk's support team via the 24/7 live chat dashboard or by emailing [email protected] (plain text — not a clickable link). culbpk will respond to all valid data rights requests within 30 days. Where a request is complex or voluminous, culbpk may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
culbpk will never charge a fee for exercising your data rights unless a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. culbpk will notify you in advance of any such fee.
culbpk operates a strict 21+ age policy. The culbpk Platform is not intended for, directed at, or made available to individuals under the age of 21. culbpk does not knowingly collect personal data from anyone under 21 years of age.
As part of the account registration and KYC verification process, culbpk requires all players to confirm their date of birth and submit valid government-issued identity documentation. Where culbpk has reasonable grounds to suspect that an account holder may be under 21, the account will be suspended pending age verification and no gameplay or withdrawals will be permitted during that period.
If you believe that culbpk has inadvertently collected personal data from a minor, please contact our support team immediately via the live chat dashboard. culbpk will promptly investigate and, where confirmed, delete all personal data associated with the underage account and return any deposited funds to the payment source.
Parents and guardians who are concerned about minors accessing online gambling platforms are encouraged to make use of parental control and internet filtering tools available for devices used in the home. culbpk supports the responsible use of such tools as part of its broader commitment to player protection.
culbpk's primary platform infrastructure is hosted within secure data centres. Certain third-party service providers engaged by culbpk — including game studios, identity verification providers, and cybersecurity partners — may be located in jurisdictions outside Pakistan. Where personal data is transferred to such providers, culbpk ensures that appropriate safeguards are in place, including:
culbpk will not transfer your personal data to a jurisdiction that does not provide an adequate level of protection without first obtaining your consent or establishing a valid alternative transfer mechanism.
The culbpk Platform integrates third-party services, including payment gateways, live dealer studio streams, game software providers, and analytics tools. Each of these third-party providers operates under its own privacy policy and data practices. culbpk is not responsible for the privacy practices of third-party services, though all third parties with whom culbpk shares personal data are subject to contractual data protection obligations as described in Section 6.
culbpk does not embed third-party social media widgets, share buttons, or login integrations that would allow social media platforms to collect data about culbpk users without their knowledge. Any links from the culbpk Platform to third-party websites are provided for informational purposes only; culbpk has no control over and accepts no responsibility for the content or privacy practices of those external sites.
culbpk reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in applicable law, regulatory requirements, or culbpk's data processing practices. Where changes are material — for example, changes that expand the categories of data collected or alter how data is shared — culbpk will notify registered players by email and via in-platform notification at least 14 days before the changes take effect.
Non-material updates, such as typographical corrections or clarifications that do not affect your rights, will be made without advance notice and will take effect immediately upon publication on the culbpk Platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the culbpk Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Privacy Policy, you should cease using the culbpk Platform and may request account closure in accordance with culbpk's Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how culbpk handles your personal data, please reach out through the following channels:
For formal data rights requests (access, erasure, portability), please use the subject line "Data Rights Request" when contacting culbpk. Our team will acknowledge your request within 5 business days and complete it within 30 days in accordance with Section 10 above.
This Privacy Policy was last reviewed and updated on 1 January 2026. culbpk recommends that all players review this policy periodically to remain informed about how their data is protected.
Beyond the policy text, here are the real security and privacy measures culbpk has built into every layer of the platform.
Every data transmission between your device and culbpk is protected by bank-grade 256-bit SSL/TLS encryption. Your credentials, payment details, and personal data travel only through encrypted channels.
culbpk will never sell, rent, or trade your personal data to any third party for commercial gain. Your information exists on the culbpk Platform to serve you — full stop.
Internal access to player data at culbpk is strictly role-based and logged. Only the staff members who genuinely need your data to deliver a service can see it — and every access is audited.
You can request deletion of your personal data from culbpk at any time, subject to legal retention requirements. We process erasure requests within 30 days and confirm completion in writing.
culbpk's integrations with JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK are built on encrypted, tokenised payment flows. Your bank details are never stored on culbpk's servers.
In the unlikely event of a data breach affecting your personal information, culbpk will notify you and the relevant regulatory authority within the legally required timeframe — with full transparency about what happened and what we are doing about it.
culbpk was built for Pakistani players who demand both excitement and security. Cricket betting, PSL live odds, slots, crash games, and live casino — all in PKR, all under one roof, all protected by the privacy standards described in this policy. Your data is safe with culbpk.
21+ only. Real money gambling involves financial risk. Please play responsibly. culbpk operates under international gaming licence.